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Central Florida Expressway Cash Toll Collections Operations

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Central Florida Expressway Cash Toll Collections Operations

In December 2015, Shimmick began our third consecutive toll road operations contract with the Central Florida Expressway (CFX). Prior to this engagement, under two separate contracts spanning a period of 21 years, Shimmick was the managing partner of Florida Toll Services (FTS), a joint venture providing the same operation services we provide today. Beginning on the first day of the initial contract, we developed, documented, and continually refined the operating processes and procedures that have helped to make the Expressway System the success that it is today.

When awarded our first contract in 1995, we were tasked with assuming operational responsibility from the Florida Department of Transportation (FDOT). In less than 60 days, FTS completed mobilization; a full documentation effort; interviewed, hired, and trained over 266 personnel; and full transition of five of the ten plaza facilities. The remaining five plazas were transitioned in a phased approach over the next six months. Upon completion of the transition phase, FTS immediately began reviewing and redesigning the toll collection program and implementing new procedures that increased efficiency and lowered operation costs. Within one year of transition, we identified and implemented efficiencies that resulted in a recurring reduction of operating costs in excess of $1 million annually.

Since the beginning, Shimmick has maintained our flexibility to support CFX’s evolving requirements. For example, in May 2016 we implemented and currently operate a first of its kind in-lane tag sales and account replenishment service at several main-line toll facilities. These dedicated lanes provide customers a convenient opportunity to sign up for an E-PASS account, purchase transponders, and replenish their account right from their vehicle. The in-lane tag sales and service program began as a pilot project at a single location. The project was highly successful and soon expanded to a total of six lanes at three separate plazas. Within the first month and a half of operation, nearly 2,500 new E-PASS accounts were opened in these lanes; and thousands more motorists added funds to their existing E-PASS accounts. Follow-up surveys showed that 93 percent of customers were satisfied with the service they received. Service lanes are open seven days a week from 6 a.m. to 8 p.m.

**Annual recognition awards from the United Safety Council for Lost Time Prevention and Outstanding Lost Time Prevention, 2020

 

Project Details

Project Location:Orlando, FL
Client Name:Central Florida Expressway Authority