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NC Quick Pass Operations

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NC Quick Pass Operations

Shimmick provided CSC, back office, and walk-in center (WIC) operations for the Triangle Expressway in the Raleigh-Durham area, the Monroe Expressway southeast of Charlotte, and the I-77 Express Lanes (P3) located north of Charlotte. The Triangle Expressway was NCTA’s first toll road. As a greenfield project, Shimmick led the mobilization and startup of operations for the NC Quick Pass CSC, Traffic Management Center (TMC), and Video Processing Center. This effort included site selection; lease negotiation; interior design and build-out; and the provisioning of the 15,000-square-foot CSC facility. The original CSC was expanded by 6,900 square feet into adjacent space to accommodate natural traffic growth and the opening of the other two toll roads. We also opened two new remote walk-in centers (WICs) to service customers using the Monroe Expressway and the I-77 Express Lanes.

Project Details

Project Location:Morrisville, NC
Amount:$56.6M
Delivery Method:Operations and Maintenance - Fixed Price and Fixed Unit Rate Contract
Client Name:North Carolina Turnpike Authority
Duration: 10 years