Legacy Foundations
949-333-1500 530 Technology Dr, Suite 300, Irvine, CA 92618
303-694-2770 7601 Technology Way Suite 100 Denver, CO 80237
707-759-6858 1 Harbor Center, Suite 200 Suisun City, CA 94585
949-333-1500 530 Technology Dr, Suite 300, Irvine, CA 92618
954-350-1232 10276 NW 47th Street Sunrise, FL 33351
949-333-1500 530 Technology Dr Irvine, CA 92618
949-333-1500 530 Technology Dr Irvine, CA 92618

CFX Recognizes Five Star Field Employees for Customer Service Week

Home > 2021 > CFX Recognizes Five Star Field Employees for Customer Service Week



Last month, Central Florida Expressway (CFX) Toll Operations Project commemorated Customer Service Week by celebrating five “shining star” field employees, nominated by plaza managers for their outstanding customer service. These employees have proven themselves well rounded in all aspects of the job. They are genuine with customers, have good attendance and money handling skills, and stand out from the crowd in a customer-facing roles. 

Training Coordinator Diane Berland led the effort, saying, “We wanted to recognize field workers who are the face of CFX. Collecting the tolls can be difficult and involve very redundant tasks. These people always come to work with a great attitude and keep our customers coming back.” 

Out of 10 manager nominations and a team of more than 300 people, five employees received the Shining Star Award.  


Gina Serrano, Former Toll Service Supervisor, Pine Hills Toll Plaza 

“Gina recently retired after 20-plus years of service. Gina was recognized for being that person with a smile and a kind word no matter what was going on.” 

-Plaza Manager Manuela Pena 


Joseph Sojin, Toll Collector, Conway Toll Plaza 

“Joseph was chosen for his endless dedication to great service. Joseph will work any shift any day and does it with a huge smile, no matter what.” 

-Manager Joseph Sammy 


Felicia Robinson, Toll Attendant, Coral Hills Toll Plaza 

“Felicia is a plaza support trainer and doing an outstanding job in training the new hires. She’s a real asset to Coral Hills Plaza, and I am proud to have her as an employee.” 

-Manager John John 


Patrice McCarthy, Toll Attendant, Dallas Plaza 

“One can see Patrice in the lane singing and moving around. In her dealings with the supervisory staff, she is always courteous and willing to help. I have observed TSA McCarthy’s overall demeaner, and she is an asset to have and has proved that she goes beyond what is expected.” 

-Manager Karen Shrewsberry  


Donald Cole, Toll Attendant, University Toll Plaza 

“Toll Attendant Cole has been willing to work in all three shifts, work doubles, and assist other plazas as needed. He is an employee who will always give his best for the benefit of the company.” 

-Manager Reynaldo Diaz 


Congrats to these award recipients and thanks to all you do for Shimmick and our customers!