Quality is a word that’s often overused and often underdelivered. That’s because many quality programmes are shrouded in a veil of vagueness with no semblance of qualification. Why is that? Embracing the principles of Lean Six Sigma, a company can employ methodologies proven to consistently and efficiently deliver a high level of service performance. It’s an approach that removes wasteful decision-making, maximises reliability, increases productivity, and focuses on continuous improvement. A Lean Six Sigma-based approach sets the benchmark for quality excellence through the application of systematic methods that provide measurable results – results that validate your services meet the gold standard for quality. …
Read full article in October’s issue of ITS World Congress Innovation News