On July 12, 2021, the Washington State Department of Transportation (WSDOT) launched its new statewide Good To Go! billing system and customer service center—a launch several years in the making. Shimmick is operating the new Good To Go! call center and back office that will eventually staff 150 employees, and there are plans for a future walk-in center. ETAN operates the back-office system technology.
“Another successful project launch under our belts,” said Shimmick Senior Project Manager Jeffrey Goldberg. “As far as transitions and program launches go, this one was relatively smooth. Project launches demand a huge effort and commitment from our talented team, and it’s a great thing when everything and everyone, including the client, system support staff, and Shimmick, can come together. I look forward to a long and successful project experience with WSDOT.”
The new Good To Go! system improves customer experience by offering new payment options, new ways to manage accounts, more self-service features, improved notifications, and improvements to MyGoodToGo.com.
“We are excited to bring these new features and call center to our nearly 2 million customers in Washington state,” said WSDOT Customer Service Center Operations Manager Patricia Michaud. “We look forward to partnering with the Shimmick team to bring outstanding customer service to our Good To Go! customers.”