Author: Tonya Sandman

Tolling agencies are looking for better ways to understand their customers’ experiences as part of their continued improvement initiatives. Shimmick’s O&M division believes focusing on the customer experience is fundamental to building a strong brand and implementing technologies and processes that deliver an excellent customer...

The Hudson-Bergen Light Rail line transports 55,000 people a day for New Jersey Transit near Jersey City, New Jersey, to get to work, school, shopping centers, downtown Jersey City, and across the water to Manhattan and beyond. Twenty-First Century Rail Group, a joint venture between Shimmick...